Something not working, or a question about your child's account? Write to us and a real person will answer.
Email us at [email protected]
We aim to reply within two business days. For anything about a child's data, privacy or account deletion, write to [email protected] and we will action it within 30 days.
It helps if you tell us the device you are using, the iOS version, and roughly when the problem started. A screenshot is worth a lot.
A child's account is created by a parent or guardian. You will be asked to give consent before any account exists, and you set the account up with your own email address. Your child never enters their own contact details.
Flare Day Mode is for flare days and low days. Logging a flare day keeps your streak safe, and with Flare Day Mode switched on the app offers only its gentlest sessions until you turn it off. Nothing in the app treats the day as a failure.
No. That is the point of the app. Rest days and flare days are part of the plan, and the streak is designed to survive them.
Your champion is the character you play as. Each one is introduced alongside a condition, but the champion itself is for the story and the artwork. Your exercises and pacing come from the condition you select during setup, not from your champion, so pick whichever one you like. Your champion is chosen during setup and cannot be changed afterwards.
Not in the app yet. The condition you select during setup is what your plans are built from, and at the moment it is fixed once the account is created. If it is wrong, or if it changes, email [email protected] and we will fix it on our side without you losing your streak or your progress.
Premium unlocks the full plan library and extras. It starts with a 7-day free trial and then renews monthly or yearly. Subscriptions are handled by Apple, so you cancel in your Apple ID settings: open Settings on your device, tap your name, then Subscriptions, then Health Quest Ally. Cancelling at least 24 hours before the end of the current period stops the next charge.
We never see your payment details, and refunds are handled by Apple rather than by us. Go to reportaproblem.apple.com, sign in, and request a refund there. Write to us as well and we will help you sort it out.
Uninstalling the app does not delete your account, because your progress is stored in the cloud so it survives changing devices. To delete an account and everything associated with it, email [email protected] from the address the account was created with. We will action it within 30 days and confirm when it is done.
Yes. A parent or guardian can ask what we hold about their child, ask us to correct it, or ask us to delete it. Email [email protected] and we will respond within 30 days.
No. There is no social feed, no user-generated content, and no way for users to message each other. That is deliberate.
English and Spanish, throughout.
No. Health Quest Ally is a movement and wellness app. It is not a medical device, it does not diagnose or treat anything, and it makes no claims about any condition. Talk to your doctor before starting any new exercise, particularly if you are managing a chronic or autoimmune condition.
Make sure the app is updated to the latest version, since streak handling was corrected in a recent release. If it still looks wrong, email us with your account email and roughly when you noticed, and we will look at it directly.
If you believe a child's data has been handled incorrectly, or you have a safeguarding concern, email [email protected] and put "urgent" in the subject line. We will prioritise it.
Health Quest Ally